Cancellation timing
Customers can cancel future renewals from the billing area when self-service billing is available, or by contacting support. Cancellation stops the next renewal but does not remove access already paid for unless required by account action or policy.
Refund requests
Refund requests are reviewed against the account history, plan usage, billing date, and any service incident affecting access. Support may ask for the invoice, account email, and a short issue summary.
Plan changes
Plan upgrades, downgrades, device-limit changes, and billing-cycle changes should follow the billing behavior shown during checkout or in the billing portal before the customer confirms the change.