Question 1

When can support request remote access?

Accepted Answer

Support may request remote access only when the customer asks for hands-on help or explicitly approves the session.

Question 2

What should customers share for troubleshooting?

Accepted Answer

Support may ask for logs, screenshots, diagnostic bundles, timestamps, device names, or a connection code so an issue can be reproduced.

Question 3

What will support never ask for?

Accepted Answer

Support will not request account passwords, reset links, private signing keys, payment card data, or access to unrelated devices.